Shipping & Returns Policy – Exciting Toy Shop
Shipping Information
Delivery Timeframes:
- Standard NZ delivery: 2-5 business days
- Rural addresses: add 1-2 business days
- International shipping: 7-14 business days
Shipping Rates:
- Free shipping for orders over $70 (NZ only)
- Standard NZ shipping: $5.90
- Express shipping: $12.90 (1-2 business days)
Order Processing:
- Orders placed before 12pm are processed same business day
- Weekend orders ship Monday
- Tracking information provided for all orders
Returns & Exchanges
Returns Policy:
- 30-day return period for unused items
- Original packaging and tags must be included
- Proof of purchase required
How to Return:
- Contact our customer service team
- Receive return authorization
- Package items securely
- Send to provided return address
Refund Process:
- Refunds processed within 5 business days
- Original payment method credited
- Shipping costs non-refundable
Faulty Items:
- Contact us immediately for faulty products
- Return shipping costs covered by us
- Choice of replacement or refund
Non-Returnable Items:
- Personalized/customized products
- Opened hygiene items
- Sale/clearance items (unless faulty)
International Returns:
- Customer responsible for return shipping
- May be subject to customs fees
- Refund excludes original shipping costs
Last updated: [Date]